Refund & Return Policy

This policy explains what to do if your Prizor product arrives damaged, wrong, or defective on day one, and clarifies how refunds work in our authorised-dealer model.

01 Our Sales Model

Prizor Viztech Limited operates a B2B and authorised-dealer distribution model. We do not sell directly to end consumers from this website. All purchases are routed through Prizor-authorised dealers, system integrators, or government procurement channels (GeM). Refund and return rights are therefore governed by the invoice issued by your dealer in addition to the protections below.

02 Dead-on-Arrival (DOA) Replacement

• If a Prizor product is found defective at the time of unboxing, report it to your dealer within 7 calendar days of delivery.
• Provide the invoice copy, sealed-pack photograph, serial number, and a short description / video of the issue.
• On verification, the unit is replaced free of cost — typically dispatched within 3-5 working days from approval.

03 Wrong or Damaged Shipment

• Report any visible transit damage to the courier and dealer at the time of delivery; refuse acceptance if heavily damaged.
• For wrong model / SKU received, raise a request within 48 hours with photos of the carton labels and contents.
• Replacement is dispatched after the incorrect unit is collected back, in original condition.

04 Refund Policy

Because Prizor sells through dealers, buyer-remorse refunds are not offered directly by Prizor Viztech Limited. Cancellation, return, and refund of paid orders are governed by the dealer’s invoice terms. Defective products in warranty are repaired or replaced as per our Warranty Policy; cash refunds in lieu of replacement are not provided.

05 Government & GeM Orders

Orders placed via GeM or other government tenders are governed by the contract terms of the respective tender document. Refund, replacement, and liquidated damages provisions follow the contract.

06 How to Raise a Request

Step 3 — For unresolved disputes, contact our Grievance Officer (see Privacy Policy).

Step 1 — Contact the dealer who issued your invoice.

Step 2 — If unresolved within 7 working days, escalate to service@prizor.in with invoice and dealer correspondence.