sales@prizor.in
1800 123 6399
Every Prizor product is built to last and backed by a manufacturer’s warranty. This page explains coverage periods, exclusions, and how to raise an RMA through your authorised dealer.
01 Standard Warranty Coverage
- CCTV cameras (IP, HD, 4G): 2 years from invoice date against manufacturing defects.
- NVR / DVR / Mobile DVR: 1 year on the unit, 1 year on the internal HDD (if supplied by Prizor).
- PoE Switches: 2 years.
- Smart TVs & Interactive Touch Panels: 3 years on the panel, 1 year on accessories and remote.
- Accessories (PSU, brackets, cables): 6 months.
02 What is Covered
- Manufacturing defects in materials and workmanship under normal use.
- Component failure not caused by misuse, accident, or unauthorised repair.
- Free repair or, at Prizor’s discretion, replacement with the same or equivalent model.
03 Exclusions
The warranty does not cover:
04 Detailed Exclusions
- Physical damage, drops, water ingress beyond the IP rating, lightning strike, voltage surge, or fire.
- Damage from improper installation, wrong power supply, or non-Prizor accessories.
- Tampering, opening of sealed enclosures, or modification of firmware.
- Cosmetic wear, scratches, fading of housing, or discolouration.
- Consumables (HDDs not supplied by Prizor, batteries, fans beyond 12 months).
- Theft, loss, or natural disasters.
- Products without a valid invoice or with a removed/defaced serial number.
05 Claim Process (RMA)
- Contact your authorised Prizor dealer with the model number, serial number, and invoice copy.
- Dealer raises an RMA request with the Prizor service team.
- Defective unit is sent to the nearest Prizor service centre. Outbound courier is the customer’s responsibility; return courier is borne by Prizor for in-warranty cases.
- Standard turnaround time: 7-14 working days from receipt at the service centre, depending on parts availability.
- For Smart TV panel claims, on-site service is provided in serviceable cities.
06 Out-of-Warranty Service
Out-of-warranty repairs are available at nominal service charges. A formal estimate is shared before any chargeable work is undertaken. Repaired components carry a 90-day service warranty.
07 Service Contact
Prizor Service Desk · 1800 123 3699 (toll-free) · service@prizor.in. Service centres operate Monday to Saturday, 10:00–19:00 IST, excluding public holidays.