Shipping Policy

Prizor ships across India through authorised dealers and trusted logistics partners. This page outlines lead times, tracking, charges, and what to do if your shipment arrives damaged.

01 Dispatch & Coverage

• Prizor products are dispatched from our Gandhinagar warehouse to authorised dealers across India.
• PAN-India coverage including Tier-1, Tier-2, Tier-3 cities and most pincodes serviced by major couriers.
• International dispatch is handled separately for OEM and export orders — contact overseas@prizor.in.

02 Lead Times

• Stock items: dispatched within 1-2 working days of dealer purchase order.
• Configured / project orders: 5-15 working days based on quantity and customisation.
• Smart TV bulk orders: 7-21 working days from confirmed PO.
• Transit time: typically 2-7 working days depending on origin and destination.

03 Tracking & Visibility

Once shipped, the dealer receives a courier tracking number which can be shared with the end customer. For large project shipments, a dedicated logistics coordinator from Prizor provides daily status updates.

04 Shipping Charges

Standard ground shipping to dealer locations is included in the invoice for orders above a threshold defined in the dealer agreement. For small or expedited orders, actual courier charges are billed at cost. International export orders are quoted separately on FOB / CIF terms.

05 Damage on Arrival

• Inspect outer carton for visible damage at the time of delivery.
• If damage is visible, mark the courier POD as “DAMAGED” and capture photographs of the carton from all sides before opening.
• Notify your dealer and service@prizor.in within 48 hours with photos.
• Refer to our Refund & Return Policy for replacement procedure.

06 Delays & Force Majeure

Lead times are best-effort estimates. We are not liable for delays caused by events beyond our control including natural disasters, transport strikes, regulatory holds, customs inspection, or component shortages. We will keep you informed and work to minimise impact.